About Us

At Haven Neighborhood Services, we understand that Low-and Moderate-Income (LMI) individuals and families across Los Angeles county experience a great deal of financial hardship that impacts every dimension of their lives. More than 30% of renter households are spending at least half of their monthly income on rent and utilities, leaving little discretionary income for other bills and expenses. Homelessness starts rising when median rents in a region exceed 22% of median income and rises even more sharply at 32%; in Los Angeles, the median rent is 46.7% or nearly half of median income. The chronic financial and housing instability not only imposes high degrees of day-to-day stress, but it also limits their abilities to improve their overall financial and housing outlook.

Thus, we strive to integrate effective financial capability, housing, and supportive services that are essential for LMI individuals and families to achieve economic inclusion, mobility and, ultimately, financial security to combat poverty, prevent homelessness, and end their financial and housing crisis. This involves harnessing an array of resources, capabilities, and institutional support that enable vulnerable individuals and families to sustain themselves, thrive, and move up the economic ladder.

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Our mission is to financially empower vulnerable communities in Los Angeles by providing no-cost financial education and direct services to end their financial and housing crisis.

woman with gold hoop earring smiling
woman standing at a table representing America Saves

Our Vision

Our vision is to one day reach every underserved community in Los Angeles to end their financial and housing crisis for good! 

Core Values

Our core values commitment is the foundation of all that we do. Haven Neighborhood Services upholds the following (7) core values:

  1. Collaborative: we champion cross-sector collaboration efforts to enhance programming and referral performance to meet the additional needs of our clients.
  2. Effective: we maximize effectiveness of our programs by developing best practices to directly address financial distress.
  3. Empowerment: we financially empower communities through education/direct services in reaching tangible goals.
  4. Excellence: we ensure excellence of program performance and adhere to the financial needs of the community
  5. Integrity: we implement the highest standards of commitment, ethical and moral practices to satisfy the trust of our community members.
  6. Responsible: we provide the highest quality of education and services in a manner that is responsible, respectful, and culturally sensitive to our clients.
  7. Stewardship: we leverage our role as trusted stewards of essential resources/services to improve the financial health to all.
woman smiling and pointing to a white board


For over a decade, Haven Neighborhood Services, a nonprofit 501(c)(3) has maintained an unwavering commitment to the financial health and education of our community members. All services that Haven Neighborhood Services provides are no-cost to our clients. Our organization, founded during the aftermath of the 2008 Economic Recession addresses financial crises among economically vulnerable individuals and families. Many of which have achieved financial freedom and ended their financial crisis through our education and direct financial counseling/coaching services.

Our Focus

Our focus population is 100% Low-to-Moderate Income individuals/families. Haven Neighborhood Services provides education and direct financial counseling/coaching services to the following marginalized groups:

  • At-Risk Youth
  • Domestic Violence Survivors
  • Justice-Involved Individuals
  • LGBTQ+
  • Seniors
  • Transitional Age Youth (TAY)
  • Undocumented Immigrants
  • U.S. Military Veterans
  • LMI Homeowners/Renters

Service Areas

Haven Neighborhood Services is currently located in (7)  sites across Los Angeles County and neighboring counties:

  1. South Los Angeles: Mercado La Paloma (Headquarters)
  2. South Los Angeles: 1736 Family Crisis Center- FamilySource Center
  3. West Los Angeles: Latino Resource Organization (LRO) - FamilySource Center
  4. West Los Angeles: Department of Veteran Affairs
  5. Pico Union: Central City Neighborhood Partners (CCNP) - FamilySource Center
  6. San Pedro/Harbor City: Toberman Neighborhood Center - FamilySource Center
  7. Inland Empire: UC Riverside

General Certifications

City of Los Angeles Community Development Department

  • NCRC
  • Board Development: Orientation Basics
  • Keeping Your Nonprofit Track & Out of Trouble
  • Fundraising Strategies
  • Proposal/Grant Writing

NeighborWorks America

  • Financial Coaching: Helping Clients Reach Their Financial Goals
  • Foreclosure Intervention & Default Counseling
  • Default Counseling Certification, Part I
  • Sharpen your Presentation Skills- Rejuvenate Education and Counseling Programs
  • Credit Counseling for Maximum Results
  • Advanced Reporting and Customization for Counselor
  • Client Management and Tracking with Counselor
  • Homeownership Counseling Certification: Principles, Practices and Techniques, Part I
  • Building Skills for Financial Confidence
  • Advanced Foreclosure: Case Study Practicum
  • Delivering Effective Financial Education for Today's Consumer
  • Transitioning Consumers: Counseling Clients To Take The Next Step
  • Homeownership Counseling for Program Managers and Executive Directors
  • Financial Capability
  • Leading for Homeownership Counselors
  • Compliance with State & Federal Regulations
  • Homebuyer Education Methods: Training the Trainer
  • Pre-Purchase Homeownership Education
  • Post-Purchase Education Methods
  • Rental Counseling
  • CreditSmart

MoneyWise Consumer Action & Capital One

  • Train the Trainer: Financial Capability Workshop 2013

National Community Reinvestment Coalition

  • Fair Lending Investigations for FHIPs/FHAPs
  • Full Fair Lending File Review
  • Identifying Mortgage Abuses and Fair Lending Violations

National Commission for Health Education Credentialing, Inc.

  • Homeownership Counseling
  • Foreclosure Intervention and Default Counseling

Rural Community Assistance Corporation

  • The Effect of Regulatory Changes in Assisting your Housing Counseling Clients

National Council of La Raza

  • Homeless Counseling

California Housing Finance Agency

  • Homeownership Programs Training on Policies and Procedures

Certificate of Recognition

Housing Rights Center

  • Vendor for the 16th Annual housing rights Seminar

Certificate of Adoption

National Industry Standards Guidelines and Code of Ethics

  • Adopter of the National Industry Standards for Homeownership Education and Counseling in Homeownership Counseling
  • Adopter of the National Industry Standards for Homeownership Education and Counseling in Foreclosure Specialty

Community Impact Reporting Data (2010 - 2022)

36k+ Los Angeles County Residents Served

1.5k+ Homes Saved by Foreclosure

15k+ Improved Credit Scores of Residents by 80+ Points

18k Financial Literacy Graduates

89% Financial Crisis Intervention Success Rate

Haven Neighborhood Services
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